Reference

What this policy covers

We spell out what we collect, why we keep it, and how you can ask for changes before you open an account.

Account DataCookiesRetentionLocal Law

What we collect and why

pilarjepe Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy covers the data we touch when you create an account, log in from a phone or browser, ask support for help, or move money through DANA, OVO, GoPay, and QRIS. We may store your name, contact number, device details, session time, and the payment

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reference you submit so we can match the request to the right record. We use that trail to verify ownership, answer correction requests, and keep a clear log when a transaction must be checked again. We do not keep more than we need for the stated
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purpose, and we keep different record types for different periods. Where local law allows, a limited record may be shared with payment or security partners only to complete the request or reduce fraud risk. If local law permits access or eligibility in your region, the same
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rules apply to every account.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REQUEST CHANNELS

Where to send requests

Use the channel that fits your request best. Chat is the fastest path for a quick question, email works well when you want a written record, and WhatsApp helps when you are away from the browser. We ask for your registered name, phone number, and the account email so we can locate the right file before we change or share anything.

Team online

Live chat

Our chat stays open every day, and we log privacy requests the moment they arrive. Send your account name, phone number, and question, and we will reply in the same thread with the next step.

Email

Write to [email protected] when you want a written trail for access, correction, or deletion requests. Include your registered email and wallet name so we can match the message to the right account.

If you are away from the site, send the same request by WhatsApp and keep one clear message for the record. We use that path for contact changes, cookie questions, and follow-up documents.

HANDLING RULES

How we handle records

Our handling rules are simple: collect only what we need, keep it for a defined period, and let you ask for a correction through a traceable channel.

Data capture

We keep account identity details, device data, login time, and the payment reference you send with DANA, OVO, GoPay, or QRIS. That lets us match the request, trace a support ticket, and avoid duplicate records.

Cookie use

Cookies store session state, language choice, and recent device checks. If you clear them, you may need to confirm again on the next login, which is normal and helps us protect the account from unknown access.

Verification steps

When you ask to change a phone number, email address, or wallet detail, we may ask for an OTP or a short chat confirmation. That extra step ties the change to the account holder we can already verify.

Retention window

We keep records only for the time needed for support, payment matching, fraud checks, tax handling, or dispute work. After that period, the file is removed or de-identified under our internal process.

Change requests

Send correction or deletion requests through chat or email with your registered details. We will confirm what can be changed, what must stay for legal reasons, and what we can redact after verification.

Access and contact

If you want to know what we hold, ask for a data copy, or raise a concern about consent, contact us through the same channel you used to create the paper trail. We answer in plain English.

Questions about this policy

These are the questions we hear most when you check how we handle account data, cookies, and request checks. If you want a copy, a correction, or a removal request, use chat or email and include the account name, phone number, and wallet reference attached to the record. When access or eligibility is discussed, it always depends on local law and is available only where local law permits.

We may hold your name, phone number, email address, device details, login time, and the transaction reference from DANA, OVO, GoPay, or QRIS. We only use it to run the account and answer your request.

Yes. Send a request through chat or email with the registered account details, and we will tell you what can be shared back. Some records stay private to protect other accounts and our security process.

Tell us the new detail and the old one from the same account, then finish the verification step we ask for. We update the file after we confirm the request came from you.

Yes. We use cookies to keep you signed in, remember language choice, and recognise a known device. If you clear them, the site may ask for another check on the next login.

We keep each record only as long as needed for support, payment matching, dispute work, or legal duties. After that, we remove or de-identify it under our retention process.

Use live chat for a quick answer, email for a written trail, or WhatsApp when you are away from the browser. Add your account name and contact number so we can locate the file.

Yes. Some requests depend on local law and are available only where local law permits. If a request cannot be completed in full, we explain the limit and what part we can still share.

What this policy covers

Where to send requests

Live chat

Email

WhatsApp

How we handle records

Data capture

Cookie use

Verification steps

Retention window

Change requests

Access and contact

Questions about this policy

01 What personal data do you collect?

02 Can I ask for a copy of my data?

03 How do I correct my phone number or email?

04 Do you use cookies on my browser?

05 How long do you keep my records?

06 Who should I contact about privacy requests?

07 Does local law affect what you can share?

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